Return Policy
Here at Highlight Candles Sands, we want you to get the items you want for everlasting memories.
Personalised Candles: we send a proof of your candle or personalised message design, once approved by yourself, printing can commence. Once printed, if you want any changes made, this may occur a cost for re-printing. We send a photo of the finished product prior to dispatch, to ensure you get the product you want and love.
If you are needing any printing changed on the product after dispatch. There is a $10.00 + postage charge to reprint. (Events being rescheduled to later dates). We will reprint on new Candle or glass vase. With the expectation the old product is returned back to Highlight Candles and Sands postage at your cost.
Breakage (due to Postal)
Highlight Candles and Sands will replace the broken item, free of charge and pay for postage, if damaged by Freight only. We make every effort to ensure your order is package securely to avoid any damage and breakages. We use bubble wrap every item separately, tissue paper and shredded paper to pack boxes.
Shipping Policy
Highlight Candles and Sands holds not responsibility for products late delivery or delayed, due to Postal or freight services, public holidays, Due to Covid 19, Highlight Candle and Sands, holds no responsibility if your your order doesn’t arrive in time for your event.
Privacy Policy
Highlight Candles & Sands Designs
Highlight Candles and Sands owns all candle designs and glass vase personalised message designs. We reserve the right to use photos of your order for marketing purposes, unless notified that you do not want this to happen.
Ordering Policy
We Thank you for your order, we love creating your everlasing memories. When you place an order payment is due upfront, before any work can commence. Highlight Candles and Sands has many options for payments. On pickup there is no efpos or cash, we have EFT facilitilies.
Payment Policy
Highlight Candles and Sands, has many different options for payment, Invoices are sent for payment, or payments on website. Order payment is due upfront, before any work can commence.
Refund Policy
Here at Highlight Candles Sands, we want you to get the items you want for everlasting memories.
Highlight Candles and Sands will refund, if your order does not meet the product description, or have changed your mind after order has been put through, before any designing / printing work has taken place. With every refund if Bank Fee, transaction fees has been charged to Highlight Candles and Sands, these fees will be deducted out of your refund. Refunds may take up 10 weeks.
If any works has been done as per your order, $25 charge will occur.