Frequently Asked Questions
What is a time needed to get candles
We at Hightlight Candles and Sands, aim to get your candles to you within the time frame of your event. It takes 24-48 hours turn around time from design proof approval to print your candles and ready for dispatch
Do I Get A Design Proof.
At Highlight Candles and Sands, pride ourselves on making the candles you want. We will send through a design proof for approval.
Can I request any changes to my design?
Yes, Highlight Candles and Sands is a personalised, customised service. We work with you to design the candles you want.
Can I get a reprint on my candles
Yes, we have a small charge for reprints. Here at Highlight Candles and Sands, we reconize that situations happens for dates change of your events. Over the last year we have all had changes to our events dates and times, this is why Highlight Candles and Sands offers this services, of reprint.
Can I pay at Pickup?
Highlight Candles and Sands has varies payment methods. Payments are due upond order or deposit may apply all orders must be paid before goods leave Highlight Candles and Sands.
We have credit card facilities, just give your card details. We unfortunately do not take cash or efpos at pickup.
What payment method does Highlight Candles and Sand have?
We have a few different payment methods
Paypal
Afterpay
EFT
Card eftpos
where are we located?
Highlight Candles and Sands are located in Forestlake, Brisbane QLD.
can i have a large wedding unity sand Set
At Highlight Candles and Sands, caters for large families, we have you covered, all our sets can have additonal pourers and sands for all your families size needs.
What is included in a Sand Unity Set?
Highlight Candles and Sands appreciate you are buzy planning your event, we have designed our sets that you received everything needed for your Unity Sand Ceremony. Having the customer experience to choose sand colours, input into your design, ribbon colours. Our sets includes: 1 vase, pourers and sand.
When Can I expect my order?
At Highlight Candles and Sands you order will be treated as priority, due to Postage delays, please allow two weeks when ordering to leave time for postage.
What is included in a Candle Unity set?
Highlight Candles and Sands appreciate you are buzy planning your event, we have designed our sets that you received everything needed for your Candle Unity Ceremony. Having the customer experience to choose your colours, bling and candles to suit you event.
Design Fashion Realism Modern
Wooden Base included
Unfortunately the Wooden Base pictured with product photo is not included.